Shipping, exchanges and returns
Shipments, returns and refunds
Please be sure to read the product description carefully before making your purchase. If you have any questions or questions about the product, please feel free to contact our team via mintlis@mintlis.comOr via WhatsApp to mobile 686879570.
The shipment will be made according to the availability of the size in our warehouses and the item takes more or less time to arrive.
Orders are processed immediately upon receipt of the order and payment on our website.
Delivery time varies depending on garment model, size and shipping address. For exact information about your order or expected delivery time, please contact Mintlis@mintlis.comOr via WhatsApp to mobile 686879570. Once your order has been shipped, you will receive an email notification with the delivery information.
The shipping cost is automatically calculated in the purchase process and is based on the shipping address and the weight of the package. If you have any questions about shipping cost or delivery time, please feel free to contact our team via mintlis@mintlis.com or whatssup to mobile 68686879570.
At Mintlis we work with trusted courier companies to ensure that your order arrives at its destination in perfect condition within the agreed deadline. If for any reason your order has not arrived within the estimated time, please contact our team via mintlis@mintlis.comOr whatssup to mobile 686879570 so that we can investigate and solve the problem as soon as possible.
Returns and Refunds
At Mintlis we are dedicated to offering high quality products and meeting the needs of our customers. However, due to the nature of our products, we only accept returns within 14 days after the product was sent to the customer by post.
We accept the return of the order within the period of 14 days stipulated in our return policy or the product via mail and bear the shipping costs of the return by ordinary mail whose cost is 2.38 euros per item or by the transport agency designated by the customer.
For hygiene reasons, we are sorry to inform you that we do not accept costume jewelery or bath items. Since swimsuits are garments for personal use, we understand the importance of maintaining the sanitary integrity of our products. The costume jewellery is in direct contact with the skin and, to ensure the safety and hygiene of our customers, we cannot accept your return. We appreciate your understanding and recommend that you carefully review the details and specifications of the products before making your purchase.
Refunds for items returned and purchased from November 1, 2023 will not be accepted, only changes for another item you choose on our website of equal amount or higher by paying the difference or for a voucher for the amount of the garment for one year of vigor.
In order to make the return, customers should contact us via our email, mintlis@mintlis.com as soon as possible so that we can solve the problem. In order to carry out the return in the email, the customer must provide us with the following information:
-Please indicate if you want a refund or return or voucher.
-In case of return tell us what other product you want or if you want a voucher?
-The date on which the purchase was made
-The shipping number
-Photo of the status of the article and label via mintlis@mintlis.com mail
Contact via whatssup in writing 0034 686879570
-Shipping direction
MINTLIS-Warehouse
34 Brujula Street, under warehouse
28023 -MADRID
Contact via whatssup in writing 0034 686879570
We would be happy to assist you and provide you with all the information you need to make an informed decision.
At Mintlis we take the satisfaction of our customers very seriously and will do our best to solve any problems you may have. If you have any questions or need help, please feel free to contact us.
Thank you for trusting Mintlis!