Please make sure to read the product description carefully before making your purchase. If you have any questions or concerns about the product, please feel free to contact our team at mintlis@mintlis.com
Shipments will be made depending on the availability of the size in our warehouses and the item takes more or less time to arrive.
Orders are processed immediately upon receipt of order and payment on our website.
Delivery time is approximately 7-12 business days and varies depending on the garment model, size and shipping address. For exact information about your order or expected delivery time, please contact mintlis@mintlis.com. Once your order has been shipped, you will receive an email notification with delivery information.
Shipping costs are automatically calculated during checkout and are based on the shipping address and package weight. If you have any questions about shipping costs or delivery times, please feel free to contact our team at mintlis@mintlis.com.
At Mintlis we work with trusted courier companies to ensure that your order arrives at its destination in perfect condition within the agreed time frame. If for any reason your order has not arrived within the estimated time frame, please contact our team at mintlis@mintlis.com so that we can investigate and resolve the issue as soon as possible.
For international shipments outside Europe, Mintlis cannot guarantee delivery time due to possible customs delays or other similar inconveniences. It is important to note that the order may be detained at customs and subject to additional local import payments upon delivery. Any resulting customs charges will be the buyer's responsibility in any case. In addition, additional fees and taxes may apply, which will be the buyer's responsibility, regardless of the destination country.
Returns
At Mintlis we are dedicated to providing high quality products and meeting the needs of our customers. However, due to the nature of our products, we only accept returns within 14 days of the product being mailed to the customer.
We accept the return of the order within the 14-day period stipulated in our return policy or the product via email and will cover the shipping costs of the return by regular mail, the cost of which is 2.38 euros to 6.50 euros depending on the weight of the item or by the transport agency designated by the customer.
For hygiene reasons, we regret to inform you that we do not accept returns of jewelry, swimwear and products from our Outlet and Last Chance sections. Since swimwear is a garment for personal use, we understand the importance of maintaining the sanitary integrity of our products. Jewelry is in direct contact with the skin and, to ensure the safety and hygiene of our customers, we cannot accept returns. We appreciate your understanding and recommend that you carefully review the details and specifications of the products before making your purchase.
Refunds will not be accepted for returned items purchased after November 1, 2023. Only exchanges for another item chosen on our website of equal or higher value, paying the difference or for a voucher for the value of the item valid for one year.
In order to make a return, customers must contact us via email, mintlis@mintlis.com, as soon as possible so that we can solve the problem. In order to make a return, the customer must provide us with the following information via email:
- Indicate whether you want a refund for another product or an indefinite voucher for the amount of the refund.
- In case of return, please tell us what other product you want or if you want a voucher?
- The date on which the purchase was made
- The shipping number
- Photo of the condition of the item and label via email mintlis@mintlis.com
- Shipping address
MINTLIS
Calle Brujula 34, warehouse
28023 -MADRID
We will be happy to assist you and provide you with all the information you need to make an informed decision.
At Mintlis we take customer satisfaction very seriously and will do our best to resolve any issues you may have. If you have any questions or need any help, please do not hesitate to contact us.
Thank you for trusting Mintlis!