Frequently Asked Questions
Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.
When will I recive my order?
- Shipments will be made depending on the availability of the size in our warehouses and the item takes more or less time to arrive.
- Delivery times vary depending on the garment model, size and shipping address. For exact information about your order or expected delivery time, please contact mintlis@mintlis.com. Once your order has been shipped, you will receive an email notification with delivery information.
- For international shipments outside Europe, Mintlis cannot guarantee delivery time due to possible customs delays or other similar inconveniences. It is important to note that the order may be detained at customs and subject to additional local import payments upon delivery. Any resulting customs charges will be the buyer's responsibility in any case. In addition, additional fees and taxes may apply, which will be the buyer's responsibility, regardless of the destination country.
Can I Trust Mintlis?
- Trust in Mintlis: At Mintlis, we strive to be a clothing brand our customers can trust, demonstrating responsibility and reliability in every garment we offer.
- Commitment to Customer Satisfaction: We care deeply about our customers' satisfaction and strive to ensure that every purchase is a positive and satisfying experience.
- Direct Contact: For any queries or issues regarding our garments, customers can easily contact us via mintlis@mintlis.com. We are here to help and ensure that every customer is completely satisfied with their shopping experience at Mintlis.
I'm between two sizes. Which one should I choose?
- Size Recommendation: We always recommend selecting a size up if you are between sizes, as our garments tend to run small.
- Size Guide: For a more precise reference, we suggest you consult our Size Guide page, where you will find detailed information on the measurements of each size.
- Personalized Assistance: If you need additional help or a more specific recommendation, please feel free to contact us via the chat on our website or by sending us an email at mintlis@mintlis.com. We are here to make sure you find the perfect size for you.